It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint. As a means of maintaining Arlington Dispatch Services’ exceptional level of performance and community relations, we:

  • Encourage citizens to recommend improvements in our service delivery
  • Encourage complaints and/or questions about the performance or actions of our members and employees

Complaints should describe the events or incident, date and approximate time, and the telecommunicator’s name(s) and/or ID number.

A statistical evaluation of our complaint information is conducted annually. These reports are available to the public and may be obtained by emailing a request to our CALEA Accreditation Manager Darnesa Patterson at: [email protected] or by regular mail at:

City of Arlington Dispatch Services
Attn: CALEA Accreditation Manager
P.O. Box 231
Arlington, Texas 76004-0231
MS 04-0380

Procedures for Submitting a Complaint

If you feel that an employee has acted improperly or not given the level of service expected, you may register your complaint in the following ways:

  • You may use our online feedback form. Once submitted, this form will be sent to the Action City’s Center for resolution.
  • You may email the Communications Administrator directly at [email protected]
  • You may choose to register your complaint in writing by mailing it to:City of Arlington Dispatch Services
    Attn: Rhonda Shipp Communications Administrator
    P.O. Box 231
    Arlington, Texas 76004-0231
    MS 04-0380