Changes in household income must be reported and verified. To determine when the reported change in household income is effective contract the Housing Specialist assigned to your account.
Staff Directory
To report a change in household income or change in persons residing in the household, access the Participant section on AssistanceCheck at www.assistancecheck.com . If you need help making the update, contact the Housing Specialist assigned to your account.
Staff Directory
Program participants may be eligible to transfer their voucher to any housing authority that operates the Housing Choice Voucher Program. At the time of their annual reexamination appointment, Participant must inform their housing specialist that they want to transfer to another jurisdiction to start the portability process. Moves are completed at annual reexamination only. The housing specialist will issue an Intent to Move Notice for participant and landlord to complete. Once the form is completed, participant will contact their housing specialist to schedule a portability appointment. At the appointment, the housing specialist will issue participant a voucher and portability paperwork to transfer to the new jurisdiction. After the appointment, the housing specialist will send their paperwork to the receiving housing authority. The receiving housing authority will contact participant within 10 days to schedule a certification appointment to begin assistance in the new location.
Program participant will need to contact their current housing authority office to start the portability process. The housing authority will advise participant on their portability procedures and assist them with moving to Arlington.
We have the option to bill other agencies or absorb. Check with the AHA to be advised the current process.
6. Who is my housing specialist?
If you do not remember the name of the housing specialist assigned to your account, check the
Staff Directory for a list of names. If you cannot determine your housing specialist by looking at the directory, then call our main telephone number at 817-275-3351.
If participant is moving into a new unit, the initial inspection is conducted within five business days from the date the lease packet shows the unit to be ready.
If participant is currently in their unit and the inspection is part of the annual recertification process, participant will receive a letter providing them with the date and time of the inspection. If participant has lost the letter and they need to know the date and time of their inspection they may contact the housing authority main telephone number at 817-275-3351.
Participant may contact the AHA at 817-275-3351. Please have the address of the unit available.
All program participants are scheduled for reexamination appointments approximately three months prior to their anniversary date. You will be notified of this appointment via email through the AssistanceCheck system. Home visits are made for participants who are physically unable to come to the office.
The AHA/ReliaCard is a prepaid debit card issued by U. S. Bank that is reloadable by the Arlington Housing Authority. The ReliaCard provides an electronic option for receiving your utility assistance payments. It is not a credit card but works similarly to other prepaid debit cards. Once funds are added to the card account, it can be used to make purchases, pay bills, and make online, phone or mail-order purchases. You can also get cash back with purchases at participating merchants or withdraw cash at ATMs, banks or credit unions. The amounts of purchases, bill payments or cash withdrawals are automatically deducted from the available balance on the card.
Program participant can access information about their account by contacting ReliaCard Customer Service Toll Free at 855-282-6161 or, accessing their account information by web at www.usbankreliacard.com
If your ReliaCard is lost, stolen or damaged, immediately call ReliaCard Customer Service Toll Free at 855-282-6161 and a new card will be mailed to you.
If participant qualifies for utility reimbursement, they will receive a letter from the AHA that indicates the utility reimbursement amount. The utility reimbursement amount is based on their adjusted income, the type of utility (gas, electric, etc) and the type of unit (apartment, single-family home, etc.).