The City of Arlington's Water Utilities Department has hired Service Line Warranties of America (SLWA) to make repairs to sewer lines located in the public right-of-way (ROW), as well as provide an optional, affordable warranty program to cover the costs of repairs on private lines for which the homeowner is responsible.

Water customers are being mailed a City of Arlington-approved letter that covers a resident's service line responsibilities, and shares how the new program streamlines the process and response times for residents experiencing sewer back-ups. 

According to Director of Arlington Water Utilities Buzz Pishkur, this repair contract will save the City of Arlington approximately $600,000 each year.

This unique program provides additional benefits to Arlington residents.

"Based on recommendations from the Arlington City Council, we waived the typical royalty fees paid to the Utility from such programs in an effort to secure a below market rate for our residents," said Pishkur. "The only money we received up front is $75,000 for a residential assistance program, which will go directly to those in need."

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