The City of Arlington is committed to managing its infrastructure and technology investments to advance the future of mobility for people, goods and services. Deploying autonomous vehicle technology is one way Arlington has demonstrated its leadership on this issue.

In October 2018, Arlington became the first Texas city to offer an on-street driverless transportation option to the general public with partner Drive.ai. The company’s blue and orange vehicles operate on streets within Arlington's world-class Entertainment District, serving passengers at fixed locations near Texas Live! and Globe Life Park, the Esports Stadium Arlington & Expo Center and CenterPoint Office Complex. The service, which will conclude on Friday, May 31, is free of charge to passengers.

This type of innovative transportation technology isn't new for The American Dream City. In 2017, Arlington became the first city in the United States to offer continuous autonomous shuttle service to the public, with the Milo pilot program. Click here for more information about the 2017-2018 Milo autonomous shuttle pilot program.

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How do I request a ride on a Drive.ai shuttle?

Passengers can hail a Drive.ai self-driving vehicle at conveniently located kiosks located within the service area. Drive.ai also offers a mobile app that riders can download and use to request a vehicle. The shuttle service is free of charge. Simply follow the instructions at the kiosk or in the app to register and hail a ride.

How many passengers can ride in a shuttle?

The shuttles can hold up to three passengers.

Who can ride the shuttle?

This service is available to the general public. Riders must be age 18 or over to book a ride using the app or kiosks. Riders must be at least age 10 to ride. Riders between the ages 10 and 17 must be accompanied by an adult.

Are the shuttles wheelchair accessible?

No, the shuttles are not wheelchair accessible.

When do the shuttles operate?

On non-event days in the Entertainment District, Drive.ai shuttle rides to any pickup or dropoff point within the service area are available to the general public during regular service hours from 11 a.m. to 4 p.m. Monday through Friday. Please note, regular shuttle service to any pickup or dropoff point within the service area is not available during Cowboys home games at AT&T Stadium.

Days and hours of operation are subject to change based on demand. Please check kiosks and the Drive.ai app for the latest service information.

Where will the shuttles take me?

The shuttles will transport passengers only between pre-determined pickup and dropoff points within the defined service area.Arlington Routes

Will any weather conditions affect the service?

Inclement weather may affect service. To operate as safely as possible, Drive.ai will likely suspend service for any weather beyond light rain. Please check the app for weather-related delays or service interruptions.

How do the shuttles operate safely on the street?

Drive.ai's shuttles are Nissan NV200 vans that have been retrofitted with autonomous technology, including radar, lidar, cameras, and other sensors that allow the vehicles to “see.” Combined with Drive.ai's innovative deep learning technology, the vehicles interpret this data to react to their environment and make safe, precise decisions in real-time.

These shuttles operate at a maximum of 35 miles per hour and can accelerate, brake, and steer by themselves. The shuttles operate by following a pre-mapped route, but the vehicles can also recognize and interact appropriately with traffic signs, signals, and other vehicular traffic on the roadway.

Are the shuttles really driverless?

Yes! Although the Drive.ai vehicle runs autonomously, a safety driver in the driver's seat and a customer service ambassador in the front passenger seat will be present during the start of the City's pilot program. Later phases of the pilot will include only a customer service ambassador in the passenger seat. The shuttles are continuously monitored by remotely-located TeleChoice operators as well.

Who can I contact with questions about the Drive.ai shuttles?

For Drive.ai app questions, please contact support@drive.ai.

For other questions, please email press@drive.ai or contact Lyndsay Mitchell, Strategic Planning Manager with the City of Arlington, at 817-459-6653.