Arlington Water Utilities residential customers can request an billing adjustment for water consumption due to a leak or extenuating circumstances. To find out if you qualify for a leak adjustment, visit

  • The water consumption in question must have already been billed to a customer.
  • The water consumption in question must be 2 times higher than the customer's normal consumption, as compared to the same billing period in previous years.
  • A maximum of one adjustment is allowed per 24-month period.

There will be no adjustments for swimming pool filling or refilling. An adjustment will only be considered for leaks due to the operation of the pool.