About Us

Meet the Director

Director Alex Whiteway

The City of Arlington named Alex Whiteway as the new director of Arlington Water Utilities in June 2024.

Prior to coming to Arlington, Whiteway worked for the City of Mansfield’s Water Utilities Department for the past two decades and most recently served as the department’s assistant director since 2018.

“I've been in this industry for 20 years, and coming from a neighboring city, I have had the opportunity to work with City of Arlington staff. I've always been passionate about public service, and I am excited to join a strong team of talented individuals in one of the largest cities in Texas,” Whiteway said.

Whiteway worked his way up from his start as a tradesperson on the City of Mansfield’s wastewater crew to field operations leadership roles and ultimately the assistant director role. He holds various licenses, including the highest certification as a Class A Water Operator.

Throughout his career, Whiteway said he has always prioritized examining new technologies to ensure that residents were receiving the highest quality of service possible.

Whiteway earned a bachelor’s degree in criminology and a master’s degree in public administration from The University of Texas at Arlington. He served as board chairman of the Texas Water Utilities Association Board in 2022 and 2023 and his professional certifications include Class A Water Operator, Certified Water Professional, Wastewater Collection III, Licensed Irrigator, Customer Service Inspector, and Backflow Prevention Assembly Tester.

Mission

Arlington Water Utilities protects public health by providing high quality water and safely disposing of wastewater in a cost competitive manner, while continuously improving service to our customers and planning for future needs. Click here to read the latest Water Utilities Annual Report. 

We Believe in Being

  • Safe
  • Protective of Public Health
  • Ethical
  • Results Oriented
  • Quality Focused
  • Cost Competitive
  • Accountable
  • Proactive
  • Responsive
  • Innovative
  • Respectful
  • Reliable

Priorities and Strategies

Infrastructure

  • We continue to increase our water and sewer capacity based on Master Planning.
  • We continue to increase our Water and Sewer Rehabilitation Projects to continuously upgrade our system.
  • We utilize the Roadway Water Drainage committee to coordinate projects.
  • We believe in technology utilization for all.
  • We maintain an aggressive sanitary sewer maintenance program to eliminate sanitary sewer overflows.

Human Resources

  • We train diligently to ensure excellence.
  • We invest in front line employees with potential.
  • We promote personal wellness.
  • We are flexible with work hours when possible.

Long-Term Water Supply

  • We actively participate in the Tarrant Regional Water District.
  • We keep the Council and Ratepayers informed on issues.
  • We develop and utilize a long range financial forecast.
  • We actively participate in water supply legislation.

Competitiveness

  • We continuously assess our competitiveness in the water industry.
  • We review technology for productivity improvements.
  • We incorporate competitiveness in all capital improvement activities.

Regulatory Compliance

  • We participate with agencies and associations to be informed.
  • We communicate with Council and Ratepayers regarding issues.
  • We initiate projects and programs to explore alternatives to mandates.
  • We maintain constant compliance with all regulatory requirements.

Financial Stability

  • We keep Council informed and supportive of the rate structure.
  • We control expenditures.
  • We actively pursue bad debt and provide incentives for early payment.
  • We balance Fixed Cost vs. Commodity Charge.

Safety

  • We conduct our work safely.
  • We promote and ensure security of our water and wastewater facilities.