Lessons Learned from the 2013-14 Winter Heating Season

Atmos Energy is urging its customers to prepare today for what could be another bone-chilling winter. The United States faced extreme temperatures and record-setting natural gas consumption during the 2013-2014 winter heating season and according to industry leaders, the same may hold true this winter.

"The lessons learned from last year's polar vortex is that there is no such thing as too much preparation," said Atmos Energy Division President John Paris. "Last year we were able to provide affordable natural gas during critical periods thanks to our investments in our infrastructure and our underground storage. With winter on the horizon, Atmos Energy is planning for another robust heating season."

Tips for customers:

In order to prepare for winter today, Atmos Energy advises all customers review their natural gas accounts. If you are a new customer or your service is currently inactive, call 1-888-286-6700 today to avoid long wait times on the phone and possible days without heat or hot water.

Tips for calling:

• The best time to call is weekday afternoons. Mornings are typically the busiest time at our call centers.
• Atmos Energy's two customer contact centers, which are located in Texas, receive approximately 17,000 calls per day.
• Customers who call during a busy time can use the automated phone system to schedule a return call from an agent, rather than wait on hold.
• Contact us Monday-Friday from 7 a.m. - 8 p.m. (CST); Saturday 8 a.m. - 5 p.m. at 1-888-286-6700; and for emergency calls 24/7 at 1-866-322-8667.

Energy conservation:

• Learn how to save energy throughout the winter at www.atmosenergy.com/wintertips
• The best way to lower your energy bill is to use energy more wisely. A programmable thermostat allows you to keep your house cooler at night and when you're away, and will automatically warm your house to comfortable levels for the hours you are home.
• Try Atmos Energy's online tools such as an Energy Calculator to help manage your energy use. Inspect your windows and doors for drafts. Use caulk or sealant to insulate as needed.

Energy assistance:

If you are having trouble paying your utility bill, please visit our website to learn more about energy assistance programs. Low‐income customers are eligible for federal energy assistance through the Low Income Home Energy Assistance Program (LIHEAP), which helps pay energy bills and weatherize homes.